Q: When I try to bind my phone number to my account, it says "Phone number already exists."
A: A phone number can only be linked to one account and cannot be linked to multiple accounts.
Q: How can I change/unbind the phone/email associated with my account?
A: After logging into the APP, click on Account - Security - Phone/Email - Unbind/Update Phone or Email, and
follow the instructions to complete verification. To ensure the security of user accounts and funds, the platform
cannot modify users' personal information. If needed, you can log in to your account and make the changes yourself.
Note:
Accounts with purchased cards cannot unbind the phone/email.
To ensure the security of user funds, after changing account security settings, the withdrawal and internal transfer functions will be disabled for 24 hours, and each transaction with the card will be limited to 1000 USD.
Q: What should I do if my account is locked?
A: If a user enters the wrong login password five times, the
account will be locked and an error message will appear. When the account is locked, an email will be sent,
and the account will automatically unlock after 24 hours. The card can still be used even if the account is locked.
Q: How to disable my RedotPay account?
A: Open the RedotPay app and click on Account-Security-Delete account-User Enabled. After your identity is verified, your
account will be disabled.
After the account is disabled, users can log in to their account. Still, they will not be able to use the card for transactions, internal transfers,
cryptocurrency withdrawals, or change card and account-related settings.
Q: I disabled my account. How can I reactivate it?
A: Open the RedotPay APP, click Account-Security-Delete account-User Enabled. Complete facial recognition as prompted on the page.
A: Open the RedotPay APP, click Account-Security-Delete account-User Enabled. Complete facial recognition as prompted on the page.
After successful facial recognition, the account will be reactivated.

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