ATM Withdrawal

Q: Can I withdraw money from an ATM using a RedotPay card, and what are the fees?

A: Users can withdraw money from an ATM that supports Visa cards using a RedotPay physical card. The currency conversion fee is 1%, the ATM transaction fee is 2%, and withdrawing default currency, there will not be other fees.

However, there is an additional withdrawal fee of 1.2% for non-default currency.

Q: If the ATM cannot dispense cash, what should I do?

A: The user needs to check if the account balance is sufficient; If the account balance is sufficient, it may be that the current ATM does not support it or the current bank does not support cash withdrawals. It is recommended to try other ATMs or banks.

Q: When the ATM cash withdrawal fails but the account balance is deducted, what should I do?

A: Usually, the refund processing time may take 2-15 days. Once RedotPay platform receives the refund from the bank, the amount will be returned to the user's RedotPay account as soon as possible. If you still haven't received the refund after 15 days, please directly contact the bank where the ATM is located for assistance and solutions.

Q: I have a balance on my RedotPay APP, but when I withdraw money from an ATM, it shows that my account balance is 0. Why is that?

A: The card balances are not displayed on the ATM, but it does not affect your ability to withdraw money.

Q: I inserted my card into the ATM, but it got stuck inside the machine. What should I do?

A: Please contact the bank where the ATM is located directly for assistance and solutions.