Q: Can I use my physical card without logistics information?
A: The physical card in production can be used as a virtual card. Before activation, the physical card does not support contactless payments, but online payments are allowed.
Q: What is the logistics time for physical card and how can I track it？
A: Once the card has been shipped, you can track the logistics by going to: Card > Apply for a Card > Card Application List > Physical Card > Tracking Number.
Logistics typically takes 5-30 days. Delays may occur due to factors like customs inspections. Please monitor the tracking information closely.
You can check the logistics progress at 17track.
Q: How do I activate a physical card? Does the activation take effect immediately?
A: The activation code is attached to the envelope with your physical card. Please log in to the app, go to Card > Activate Card, and enter the activation code. The activation of the card takes effect immediately.
Q: Can I change the statement name of the card after activation?
A: Once your physical card is activated, the statement name, card number, CVV, and validity period cannot be modified. However, you can change the virtual card tag by going to Card > Setting > Card Tag.
Q: How long does it take to send out the physical card during production?
A: Physical card production typically takes 10-15 days. Delays may occur due to public holidays or platform activities.
Q: What should I do if I forget my physical card PIN?
A: You can reset your PIN by going to Card > Setting > Update Card PIN.
Q: Can I withdraw cash from an ATM? Will there be an extra fee?
A: You can withdraw cash from an ATM that supports Visa cards through your physical card. The fees depend on the card type and your region.
Please refer to the following table:
Q: Why does my ATM withdrawal show a balance of 0, even though I have funds in the app?
A: The physical card does not display the balance on the card itself, but this does not affect your ability to withdraw funds from the ATM.