Q: How to purchase a card？
A: Register a Redotpay account—Bind phone number and email—Complete KYC verification—Deposit digital currency—Apply card
Q: It says that my phone number doesn't match the region of my identity.
A: According to platform regulations, your phone number must be in the same region as your KYC nationality.
Q: Do I need to pay for a card?
A: Our platform provides virtual cards and physical cards. You need to pay for the card, virtual card for 10$ each, physical card for 100$ each.
Q: Is the fee I paid when purchasing the card credited into my account?
A: The card opening fee is a one-time payment and will not be credited to the account.
Q: I am 16 years old, allowed to use a credit card in my country, can I purchase and use a card here?
A: RedotPay minimum age requirement is 18.
Q: Is there a quantity limit for card issuance?
A: You can have up to 5 cards.
Q: Is your card a credit card or a debit card?
A: The cards are credit cards issued by Visa.
Q: What is the difference between a USD card and an HKD card? How do I check the default currency of my card?
A: 1. Hong Kong resident users apply with a default HKD card;
2. The default application for IP users in Hong Kong is a HKD card;
3. Residents from other regions apply for a USD card.
Q: What color is the physical card? Can I choose the color for the card? Does the card support customization?
A: The physical card is red. The card cannot be changed to other colors and currently does not support custom cards.
Q: I wanted to purchase a USD card but bought a HKD card. Can it be exchanged?
1. Hong Kong resident users apply with a default HKD card;
2. The default application for IP users in Hong Kong is a HKD card;
3. Residents from other regions apply for a USD card.
Q: How long is the validity period of the card? Is there a fee for changing the card after it expires/Do I need to reapply for the card after it expires?
A: Both physical and virtual cards have a validity period of 3 years. 90 days before the expiration date of the physical card, you can provide a free card renewal/replacement service. But the card postage will be charged separately.
Q: I have already purchased a virtual card and would like to upgrade to a physical card. Can I make up for the price difference?
A: Upgrading virtual cards to physical cards is currently not supported. You will need to reapply for a new physical card.
Q: How can I view the complete card number (including physical and virtual cards)?
A: Please click the eye icon to see the complete card number on the card page. To ensure the security of your account, please do not disclose card information, such as card number, expiration date, and CVV, to others.
Q: What is CVV?
A: CVV is the 3-digit number on the back of the card.
To ensure the security of your account, please do not disclose card information, such as card number, expiration date, and CVV, to others.
Q: Why when I purchase a card it prompts "Account available insufficient"?
A: Please check if the available balance is sufficient. Please note that the 5$ registration reward can not be used for purchasing a card, but only for consumption.
Q: Does the card have a password?
A: The virtual card does not have a password and currently does not support setting passwords. The physical card must have a password set, which can be set after activation. Operation path: card-setting-Set card pin.
Q: Does the card have a swift code?
A: The card does not have a swift code.
Q: How to set a single order limit?
A: You can set a single order limit on Card-Limit.
Q: I would like to delete the card. Will the card fee be refunded to me? Can the card be restored?
A: Delete card operation path: Card-Setting-Card Delete.
After deleting the card, the card fee can't be refunded and the card can't be restored, please be cautious when deleting.
Q: Will there be any additional charges for me if I don't use the card for a month?
A: No additional charges. But please note the validity period of the reward. The validity period of the reward is usually for 30 days.
Q: I would like to make a transfer from Paypal to the card. Why can not succeed?
A: The card is a credit card. Currently, the card does not support depositing or transferring fiat currency.
Q: What is the card consumption limit? Daily and monthly expenditure limits?
A: There is no daily limit for card consumption, and the HKD BIN for each order transaction does not exceed 800000 HKD and the USD BIN does not exceed 100000 USD.
Q: Why is Total Balance displayed on the APP homepage different from the Available amount displayed on the Card page?
A: The homepage of the app displays the total amount, while the card page displays the available balance. The available balance is usually the total amount multiplied by 1% of the transaction fee. Please also pay attention to changes in exchange rates.
Q: Why is the total amount sufficient and the available balance displayed as 0?
A: Please check your payment settings and do not set currencies with balances in the disabled currency list.
Operation path: Payment Settings-Payment Priority Order.
Q: How do I view transaction statements？How to modify the billing address?
A: You can download the transaction statement yourself from card-Bill-Bill Statement List. It will be sent to your email. You need to enter the last six digits of your phone number to open the bill. Operation path for modifying the billing address, Card-Apply for Card-Order card-Billing Address.
Q: What is the reason if my card is swiped and information is leaked, and what should I do?
A: It is usually caused by the leakage of your card information. Please freeze your card as soon as possible. To avoid asset losses. Operation path: Card-Freeze. Please do not send card information to others and pay attention to information security.
Q: Where can I use my RedotPay card?
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