Q: What should I do if I forget my account login password?
A: The user needs to enter the registered phone number or email on the login page, click next, and then click "Forgot Password" on the next page. Follow the instructions to reset the password.
Q: What should I do if I can't receive the verification code on my phone when logging in?
A: If you still can't receive the verification code on your phone after several attempts, you can use WhatsApp to receive the SMS verification code. For more details, please refer to: https://support.redotpay.com/hc/en-us/articles/9605655891215
Q: What should I do if I cannot receive the email verification code when logging in?
A:
Please check the spam folder for relevant emails.
Please check if your email inbox is full.
If you still cannot receive the code after multiple attempts, it is recommended to use a different email address.
Q: I have registered a RedotPay account, but I forgot the registered phone number/email and cannot log in to the account.What should I do?
A: The user needs to check the notification information for the phone number or email to confirm the corresponding registration information.
Q: When logging into the APP, the message "Risk control detection abnormal, operation failed" appears. What is the reason?
A:
1. The user accidentally clicked on disable account, and now cannot log in. They need to contact RedotPay online customer service for assistance. Please use the account disable function with caution.
2.The user has used his account in a way that has violated the platform usage rules. Please ensure compliance with the platform's usage guidelines.
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