Q: How to delete an account?
A: Click on Account-Security-delete Account-Account Deletion-Delete confirm.
Please Note:
- After deleting the account, all user-related records, such as the wallet and assets, cards, and card transaction history, will be completely deleted.
- Before deleting the account, please ensure that all assets have been withdrawn. If there are any assets in the wallet at the time of deletion, it will be considered giving up ownership of the remaining assets.
- After deleting the account, all cards will be frozen, and will no longer be usable.
- After submitting an account deletion request, there is a 15-day withdrawal period. If the user logs in again within 15 days of deletion, the deletion request will be deleted, and the account will return to normal, although the cards will remain frozen.
Q: After deleting the old account and re-registering, can the previous KYC information still be used?
A: After waiting for 15 days for the account to be completely deleted, the previous KYC information can be used
for re-verification.
Q: After deleting my account, can I still receive refunds for AliExpress orders?
A: After deleting the account, refunds cannot be received.
Q: Can the same KYC information be used to verify a new account immediately after deleting an account?
Can the 15-day withdrawal period be skipped?
A: The 15-day withdrawal period is a rule set that considers customer needs and cannot be skipped or changed.
KYC information can be used after waiting for 15 days.
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