At RedotPay, we prioritize a seamless and secure user experience, and our KYC (Know Your Customer) verification process is a crucial aspect of this commitment. We understand that navigating the verification process can sometimes raise questions. In this article, we aim to provide you with clear insights and solutions to common issues that may arise during KYC verification.
KYC Verification Timeframe:
Upon uploading your identification information, our KYC verification typically requires approximately one business day for processing. We kindly ask for your patience as we diligently work to ensure your verification results are accurate and secure.
Common Reasons for Facial Recognition Failure:
Glasses Reflection: During facial recognition, the presence of reflections from glasses can hinder the verification process. To ensure a successful verification, kindly remove your glasses when undergoing facial recognition.
Incomplete Facial Capture: Successful facial recognition necessitates the complete capture of your face within the frame. Please ensure that your entire face is well-positioned within the frame during the verification process.
Discrepancy with ID Photo: In cases where there is a significant discrepancy between the facial recognition video and the photo on your ID card, we recommend using your official ID card during the facial recognition process.
Common Reasons for an Invalid ID Number:
Incorrect Input: Ensure that the ID number is correctly input without any spaces or errors.
Possible Additional Factors: If the input ID number is verified as correct and issues persist, it's essential to consider the following potential factors:
- The system may not store information for active military personnel.
- Recently retired military personnel may encounter issues if their new household registration and ID card have not been updated in the system.
- Instances involving expired or newly issued ID cards that have not yet been updated in the database.
- Incorrect ID card information.
- Delays in updating ID card information due to synchronization processes between relevant departments in different regions.
- Availability of services may vary, and some regions, such as mainland China or specific countries like the United States, Ukraine, and Russia, may have limitations on service access.
Seeking Further Assistance:
Should you encounter issues beyond the scope of the above information, we encourage you to submit a support ticket. When doing so, please provide a comprehensive description of your situation along with your registered email address. Our dedicated support team is committed to assisting you in resolving any issues promptly and efficiently.
At RedotPay, we remain steadfast in our commitment to providing you with a secure and user-friendly experience. Your trust is of utmost importance to us, and we are here to support you every step of the way.
Your Security, Our Priority.