1-Users need to check if they have deposited in the wrong chain or the wrong type of currency. If so, please refer to the link: https://support.RedotPay.com/hc/en-us/articles/9566919324815
2-Users need to check if the deposit amount meets the minimum deposit amount required by the platform.
3-Users need to check if there is congestion on the chain and verify if the transaction is confirmed on the blockchain.
Verification method: Open the link https://www.oklink.com/, enter the transaction hash, and check if the transaction block confirmation number is greater than 0.
4-Users need to check if the deposits have been blocked, delayed, or refused due to deposits are from gambling or illegal addresses. Users should avoid using such addresses for deposits.
5-If everything above is fine, there might be congestion in wallet deposits. Users can contact platform customer service for further checking.
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