1-Find the transaction order and check the merchant information on the transaction details page to confirm whether it is an automatic subscription transaction. Log in to the merchant platform to investigate.
2-Check if you have subscribed to any free trial services for the first month.
If so, log in to the merchant platform account to unlink the card before the next payment is processed.
3-Confirm whether you have shared your card information (card number, expiration date, CVV) with anyone
(such as family members or friends). If so, verify with them whether they initiated the transaction.
4-Contact the merchant to verify the reason for the charge, and if necessary, request a refund.
5-If there is a risk that your card is fraudulently charged, please immediately take action by
following the steps in the link below to prevent further financial loss:
https://support.redotpay.com/hc/zh-hk/articles/11188297292815
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