Q: What should I do if I can't receive the verification code on my phone?
A：
1. Please update your RedotPay APP to the latest version, and retry receiving the verification code.
2. Please try receiving the code by WhatsApp (for details, please check: https://support.redotpay.com/hc/en-us/articles/9605655891215-How-to-use-WhatsApp-Messenger-to-receive-RedotPay-secondary-authentication-codes）.
3. If you still cannot receive the code by WhatsApp, please check if you have logged into the number receiving the verification code on your WhatsApp.
4.Please ensure that your phone has good network coverage, try switching to a different service provider, turn off airplane mode, and then wait a few hours before trying to request the code again.
5. If you still cannot receive the verification code by SMS or WhatsApp after several attempts, we recommend using another phone number.
5. If you still cannot receive the verification code by SMS or WhatsApp after several attempts, we recommend using another phone number.
Q: What should I do if I cannot receive the email verification code?
A：
1-Upgrade the APP: Please update your RedotPay APP to the latest version.
2-Check the Spam folder: Check if the email may have been labelled as spam, and check if your email inbox storage is full.
3-Inbox settings: Please ensure you have not blocked the emails from RedotPay.
4-Retry receiving the verification code: Please retry a few more times to receive the verification code.
5-Change the email address: If the verification code is still not received, we recommend using another email address.
Comments
0 comments
Article is closed for comments.